Shipping & Returns

Republic of Ireland 

  • Delivery is a flat rate of €2.95 to all addresses in the Republic of Ireland
  • Delivery will be made within 4 working days by An Post or for heavier orders by Courier.
  • Priority Next working Day Courier Service is €5.95, Orders received after 13.00 hrs cannot be guaranteed delivery the following day.
  • All packaging is plain white and unbranded
     

 Northern Ireland

  • Delivery is a flat rate of €2.95 to all addresses in Northern Ireland
  • Delivery will be made within 4 working days by Royal Mail
  • Priority Next working Day Courier Service is €5.95
  • All packaging is plain white and unbranded
     

Great Britain

  • Orders over €150 delivered FREE
  • or orders under €150:
    • Courier €10.00
    • Delivery 5-6 working days

Western Europe (excluding Ireland & GB)

  • Orders over €200 delivered FREE
  • For orders under €200:
    • Priority Post €26.00
    • Delivery 5-6 working days 

Delivery Times & Terms

  • Allow up to four working days for delivery within Ireland (incl. Northern Ireland).
  • Allow up to five working days for deliveries to Great Britain and Western Europe.
  • Any customs or import duties levied once your order reaches the destination country will be the responsibility of the customer.
  • Orders received by 12.00 are usually despatched the same working day.
  • Weekend orders are usually despatched the following Monday, unless it is a holiday.
  • A very small number of products cannot be shipped outside Ireland – This is communicated to you as soon as possible.
  • If an item is unavailable we will give you the option of despatching the rest of your order or including a suitable replacement.  
  • Orders will only be despatched after bank clearance.
  • Other terms & conditions may apply for free delivery.

Returns Policy

We hope you are completely satisfied with your order, however, should you wish to return your purchase, we offer you the choice of exchange or full refund provided the products are returned in original despatched condition and unopened within 14 days of the order being made.

Please return the goods within 2 weeks in their complete and original packaging to:
 
Cityglade Limited,
Unit 1
Toss Byrnes
Inch
Gorey
Co. Wexford
Ireland
 
Please note we are unable to refund any postage cost. However, any goods that arrive to you damaged will be replaced without charge and the cost of return postage refunded.
 
Your statutory rights are not affected.

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